The Seasons Hotel -Studio & Suite

The view with beach access was amazing! The rooms were huge with a balcony, but AC only worked in the main bedroom. Not very clean (mirrors an windows streaked). Staff in the food area was nice, but woman behind the front desk would rather look at her phone than be helpful. Advertised “bar service” was misleading - wine offered at dinner, but no other time. Not sure about beer or any other adult beverages. Dinner and breakfast were both good. Still, wish we had just gone to Galilee intead of stopping here first.

I don't even know where to start with this review. 1 - Staff are rude and also they try to charge extra on arrival. 2 - Loads of cockroaches in the room. 3 - Room not clean at all and had a bad smell to it. 4 - Room very very outdated, nothing spent on that hotel in 20+ years. 5 - Balcony doors and all windows really hard to open. 6 - Breakfast was the worst food. Nothing fresh an even the waffles were from a packet. 7 - Lift stopped working when I was in it and had to press alarm button. 8 - Pool closes at 5pm. The list continues but I'm not wasting any more time on leaving this review as I see other reviews from years ago that are the same as mine so obviously nothing will change at this hotel. Always check reviews before booking anywhere. (I wish I did and I will be doing in the future)

Very Nice Really nice hotel for the price!

On the first night there was a flood in our room. Water pouring from the ceiling from a burst pipe. Although we were given another room to stay in, no one from the hotel helped us move our belongings to the new room and NO ONE APOLOGISED. We asked to speak to the manager 3 times and either ‘she wasn’t in yet or she was at lunch or she had gone home’. On the last day of our trip, when I shouted at the receptionist someone did come out and offered us a free evening meal. Don’t stay at this hotel!!

I can confirm what others have written about the state of the hotel and filthy rooms and facilities. I can only assume someone has been bribing the health and safety officer for the hotel as it is unsafe in so many ways ! I confirm the breakfast is very poor value and the selection of food very sparse, not what you expect in Israel. Also, the place is filthy and falling apart. We reckon there is only one vacuum cleaner for the whole place and I wonder whether they even have a dishwasher (so much dirty crockery and cutlery!). the Friday night dinner is just a buffet with as much kiddish wine (tastes like cough syrup ) you can drink. It’s not possible to order a soft drink or wine … and it’s a hotel?! When I enquired about ordering wine they looked at me like I was crazy. Most of the staff don’t speak English or Hebrew, which also creates problems and misunderstandings. However, the worst part of the visit was the total lack of humanity of the staff. My elderly father, 85 years old and disabled, had an accident during our visit and we extended out stay as a result. He came out of hospital and I arranged a wheelchair for him but it all proved very difficult, in spite of all my efforts to get help. The reception staff treated us so badly that it beggars belief. I had to beg them to arrange for the sheets to be changed (covered in blood from my father’s injuries) We kept being told the manager, Alina (does she even exist?) needed to give the go ahead on the room and the cost and we asked to speak to her numerous times but she never appeared. The bill, when it came, made no sense m and they charged us for all sorts of items that were clearly not our costs. When I queried the bill, I was initially told that we’d eaten in the dining room every day (nonsense, and they couldn’t show me any signed receipts). They then said I had three additional guests in the room… another ridiculous idea, finally the receptionist agreed to deduct all the erroneous charges and told me I “should be grateful for the discount”. I said there is no discount, you just deducted the incorrect charges! I must add I am fluent in Hebrew but it didn’t help. I was so worried about my father and getting our flight home that I just paid the bill in the end, I think they screwed us but it’s too late now.

We stayed for 11 nights. The hotel is filthy. The rooms haven’t been vacuumed for years, the fixtures and fittings are 20 years out of date and god forbid you have a problem, the management and staff will lie to you. They won’t accept they are wrong - there answers were simply “well, if you don’t like it you should have stayed somewhere else” (note our complaint was not a subjective matter, it was factual and their promises of recompense simply lied about). Don’t stay there. Go to an Airbnb or similar and save yourself the hassle, money and disappointment. Particular dis-praise must go to the so called ‘guest relations manager’. She hid away for 2 hours with promises of ‘I’ll be five minutes’ every 20 minutes to avoid honouring a promise she made to refund monies so that we had to to check out for our flight. You could’ve manage a relationship with yourself let alone a guest. Disgusting behaviour.